Accenture Recruitment 2020| Service Desk Voice Support (0-2 years) | Bangalore

Accenture Recruitment in Bangalore For Service Desk Voice Support. Diploma, Under Graduate, Any Graduates are eligible to apply for this job. More details regarding Accenture Bangalore Job Openings is given below

Company Name: Accenture

Job Location: Bangalore

Experience: 0 to 2 years

Job Category: BPO

Job Position: Query Management – Service Desk Voice Support

Job Designation: New Associate

Qualification: Any Graduation/Under Graduate/Diploma in Any Discipline

Job Description:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA’s.
• You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
• In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer.
• You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
• You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• Good to have skills: Good communication skills, Effectively collaboration and team work, Adaptable and flexible, Interpersonal skills, Time Management.

Job Responsibilities:

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• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Interaction is within own team and direct supervisor.
• Detailed instructions on all tasks will be provided at this role with close supervision.
• Decisions made impact own work and are closely supervised.
• Individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

How To Apply:

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