Accenture Off Campus Drive 2020 | Freshers | Associate | 2019 – 2020 Batch | Hyderabad

Accenture Off Campus Drive 2020 | Freshers | Associate – Query Management | BE/ B.Tech – CSE/ EEE/ ECE; B.Sc/ BCA | 2019 – 2020 Batch | Hyderabad

Company: Accenture
Accenture Off Campus Drive 2020: Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Company Website: www.accenture.com

Positions: New Associate- Query Management

Experience:  0 – 1 Year

Salary: Not disclosed

Job Location: Hyderabad

Education: BE/ B.Tech – CSE/ EEE/ ECE; B.Sc/ BCA (2019/ 2020 Batch)

Job Summary:

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
• This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts.

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