Thursday, October 15, 2020

Birlasoft Freshers Recruitment | Product Support Engineer | 2019, 2020 Batch | Pune

Birlasoft Freshers Recruitment | Product Support Engineer | 2019, 2020 Batch | Pune

Birlasoft Freshers Recruitment Product Support Engineer  2019 2020 passout Batch at Pune
Birlasoft off campus drive 2020

Birlasoft Freshers Recruitment 2020 in Pune For Product Support Engineer Position. BE/BTech/MCA Freshers 2019, 2020 passout are eligible to apply for this job. 



Company Name: Birlasoft

Job Location: Pune

Job Category: IT | Software

Job Position: Product Support Engineer

No.of Openings: 20

Salary: Rs. 3,25,000/- per annum (10% variable)

Experience: Freshers

Qualification: BE/BTech (CS, IT), MCA

Year of Passing: 2019, 2020 Batch

Eligibility Criteria:

  • 60% throughout in education.
  • Ready for signing 2 years of bond.
  • Complete night shift job, Should be ready for Product Support role which includes on call support to US customer.

Key Responsibilities:

  • Issue Solving – Troubleshooting and providing technical resolution on issues reported by customers through tickets, chat or expert mode, for enterprise product suite like SAP Analytics, Business Intelligence, etc.
  • Knowledge Transfer – Continuous technical upskilling for self and the peers, documentation of accrued knowledge.
  • Additional Tasks.

Key Tasks

1.Case Solving – on Portal and Expert Chat:

  • Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters.
  • Perform root cause analysis and provide solutions in complex environments for specific fields/areas.
  • Achieve a high level of customer satisfaction through individual case work.
  • Escalate on time and good quality – keep incidents aged days to a minimum.
  • Enterprise Support KPI adherence.
  • Very High incident handling.
  • Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training.
  • Participate in weekend support activities as required.
  • Provide extended and 24 hour coverage if required.
  • Report errors to development organizations.
  • Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums.

2. Knowledge Transfer:

  • Coaching and Mentoring.
  • Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
  • Deliver standard application/technology trainings and workshops.
  • Perform knowledge transfer to internal staff and external customers & partners.
  • Produce e-Learning Content (Forums/Wiki to help with incident deflection).
  • Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally.

3.Additional Tasks:

  • Product specialization – be a product expert in at least one product area.
  • Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL.
  • Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation).
  • Participate in internal projects driven by internal requirements.
  • Be involved in CoE/IMS activities driven by business requirements.
  • Take initiatives improving team’s performance and efficiency.
Apply link ( Birla soft )


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