Genpact Recruitment | Customer Service (0-3 years) | Hyderabad
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| genpact recruitment 2020 |
Genpact Recruitment Freshers and Experienced in Hyderabad For Customer Service.
Company Name: Genpact
Job Location: Hyderabad
Job Category: BPO
Job Position: Customer Service (Process Associate – Technical Voice)
No.of Openings: 50
Experience: Freshers / 0 to 3 years
Qualification: Any Graduation
Job Responsibilities:
- Address all end-user queries as per the process and policies defined in the workflow.
- Comprehend user sentiment, leverage emotional intelligence and drive issue resolution and support satisfaction.
- Analyze, Improvise, Adapt and Deliver with accuracy, dedication and consistency.
- Identify issue trends and report it to the Subject Matter Experts and Front-line Managers.
- Be a great teammate, work with your peers to help your team perform better.
Minimum Qualifications:
- Any Graduate.
- Freshers are eligible.
- Excellent Communication Skills (verbal and written).
- Hindi is mandatory.
Preferred Qualifications:
- Technical Expertise – mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS.
- Customer Service background will be an added value.
- Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability.
- Must be willing to work in a 24/7 environment.
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